Privacy Policy

Mico’s Store (ABN 67 273 901 847) is committed to protecting your privacy and giving you a safe online experience. This Privacy Policy applies to all of the products, services and this shopping site (https://micosonline.store) offered by Mico’s Store. This policy outlines our personal information management practices. Specifically::

  • The kinds of personal information we collect
  • How we collect and hold it;
  • The purposes for which we collect, hold, use and disclose it;
  • Your right to access and seek correction of it;
  • How you may complain about privacy matters; and
  • Our sharing of your personal information overseas.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

If you have any questions about this Privacy Policy, please feel free to contact us through our website.

Information We Collect and How We Use It

We may collect the following types of information:

  • Information you provide such as:
    • Name
    • E-mail address
    • Phone number
    • Billing (and optionally shipping) address
    • A note about payment method you use
    • Your customer reference ID
    • What, how and when you buy from us or have expressed an interest in buying from us; and
    • Your stated or likely preferences, for example whether you may be interested in particular products or promotions.

We may combine the information you submit with information from other Mico’s Store services or third parties in order to provide you with a better experience and to improve the quality of our services. This won’t occur without your consent unless necessary for site security. This data is retained for as long as you have an active account with Mico’s Store.

  • Comments – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Cookies – When you visit Mico’s Online, we send one or more cookies to your device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Mico’s Online also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on Mico’s Store services
  • Log information – These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of 60 days and are used for anti-fraud and website security purposes. After this time, these logs are automatically deleted.
  • Traffic information – When you access the services of Mico’s Store via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of 50 months and are used for content and marketing planning purposes so that we can improve our content and services. After this time, these logs are automatically deleted.
  • User communications – When you send an email or other communications to Mico’s Store, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven’t opted into.
  • Affiliated Mico’s Store services on other sites – We offer some of our services on or through other websites. Personal information that you provide to those sites may be sent to Mico’s Store in order to deliver the service. We process such information under this Privacy Policy.
  • Location data – Mico’s Store offers location-enabled services. If you use those services, Mico’s Store may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID). This data is not recorded without your permission and is not held for any longer than the period required to deliver the specific service.
  • Other sites – This Privacy Policy applies to Mico’s Store’s services only. We do not exercise control over the sites displayed as search results, sites that include Mico’s Store applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
  • Protect the rights or property of Mico’s Store or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

Advertising Cookie and OPT-OUT

When you are accessing the internet through a web browser, we may use cookies from Facebook, Google (and other advertisers) to improve your online experience, including the display of more relevant ads.

Anyone may opt-out of the Google cookie at any time by going to your Google Ad Settings. You may also opt-out of the Facebook cookie at any time by going to your Facebook Ad Settings.

Google reCAPTCHA

We use reCAPTCHA from Google to help protect our website and applications from spam and abuse, and to help keep our customers’ online ordering accounts safe from fraudulent activity. reCAPTCHA may ask online ordering customers to click a checkbox or solve a challenge to ensure that a real person is logging into a Mico’s Online ordering account and placing an order. Use of reCAPTCHA is subject to the terms and conditions and privacy policy available on Google’s website

Disclosure of personal information outside Australia

  • We may disclose personal information outside of Australia to service providers or third party suppliers.
  • When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Information Sharing

Mico’s Store only shares personal information with other companies or individuals outside of Mico’s Store in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • If we provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Mico’s Store, its users or the public as required or permitted by law.

If Mico’s Store becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information Security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including use of appropriate technologies and physical security measures to guard against unauthorised access to systems where we store personal data.

We restrict access to personal information to Mico’s Store employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Choices

You can use your account on the Mico’s Online website to review and control the information stored in your Mico’s Online account. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the Mico’s Store features and services may not function properly if your cookies are disabled.

Accessing And Updating Personal Information

When you use Mico’s Store services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may also remain in our backup systems for a period of time.

If you wish to access, correct, or remove your personal information or have an enquiry about privacy, please contact our Privacy Officer at: privacy@micosonline.store or by calling us on [contact number]

How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

Enforcement

Mico’s Store regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Mico’s Store’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Mico’s Store and an individual.

Changes To This Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email: enquiries@oaic.gov.au) or call 1300 363 992) (Australia).