1.1. This Mico’s Online shopping at www.micosonline.store, www.micosonline.com.au (each, an “online shop”) is a shopping website where you can browse, select and order products advertised on the Online shop from Mico’s Store (ABN 67 273 901 847) (“Mico’s store” “us” or “we”).
1.2. Please read these terms and conditions before accessing or using the Online shop. You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions of Use, and to abide by and comply with these Terms & Conditions of Use.
1.3. Your access to and use of the Online shop, including your order of Products through the Online shop, is subject to these terms and conditions.
2. Your agreement to the terms and conditions
(a) by completing your registration through the Online shop; and
(b) using the Online shop to obtain Products from us.
3.1. You must complete the customer registration process through the Online shop before placing an Order for Products through the Online shop.
3.2. You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Online shop.
3.3. If you choose to use a workplace email address for your account or to access the Online shop, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.
4. Privacy and Commercial Electronic Messages
4.2 At Mico’s Online, we love communicating with you about our products and your use of this Online shop. This includes sending you great offers and promotions, plus asking you for your valuable feedback. Unless you have opted out, you agree to us communicating with you via various channels and media (including by email, SMS, phone, mail, app notifications and by advertising on certain website and social media).
4.3 We may send you every so often messages we feel are relevant to you. However, we understand that you may want to opt out of some types of marketing and promotional messages that we send you. You can do this by:
(a) For SMSs, emails and samples received by mail:
- logging into your account from this Online shop, and updating your settings to opt in or out of receiving: marketing and promotional emails, SMS or samples;
- clicking unsubscribe in any marketing or promotional emails that we send you;
- sending “STOP” to the number we provide you on any of our marketing or promotional SMSs; or
- calling our Customer Service Centre on [contact number] during Contact Hours and letting us know what communications you no longer want to receive (if we can’t do it for you, we can certainly help walk you through the process).
If you wish to update how we send the above communications to you under clause 4.3(a), you can update your contact details by logging into your account from this Online shop, or by contacting our Customer Service Centre on [contact number] during Contact Hours. Please note that if you update your contact details, it may take up to 5 business days before communications we send to you change from your previous contact details to your updated contact details.
If you do not want us to send you any of the above communications, you can terminate your account by contacting our Customer Service Centre on [contact number] during Contact Hours. If you terminate your account this section will continue to apply for 5 business days after your notice of termination has been received.
5. Placing an Order for Products
5.1. You may order Products by selecting and submitting your Order through the Online shop in accordance with these terms and conditions.
5.2. Any Order placed through this Online shop for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the Order.
5.3. We may ask you to provide additional details or require you to confirm your details to enable us to process any Orders placed through the Online shop.
5.4. You agree to provide us with current, complete and accurate details when asked to do so by the Online shop.
6. Acceptance or rejection of an Order
6.1. We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Online shop or an error in your Order.
6.2. Each Order placed for Products through the Online shop that we accept results in a separate binding agreement between you and us for the supply of those Products. For each Order accepted by us, we will supply the Products in that Order to you in accordance with these terms and conditions.
6.3. If we reject an Order placed through the Online shop, then we will endeavour to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.
7. Minimum and maximum amounts in each Order
7.1. Unless otherwise indicated on the Online shop:
(a) you may only obtain up to 10 items of a particular Product in each Order (there may be lower limits for particular Products as determined by us, and notified to you, from time to time). We will inform you of these limits on the Online shop when you place the Order or within a reasonable time after you submit your Order); and
(b) the minimum purchase amount for each Delivery Grocery Order is $15.00 excluding the Delivery Fee.
7.2. You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we may contact you when you place the Order or within a reasonable time after you submit your Order.
7.3. If you wish to place an Order that differs from our ordering requirements, then you will need to contact us on (contact number) during Contact Hours. If we agree to an Order that differs from our usual requirements, then you agree that the delivery time may be longer than our usual delivery times for standard orders. In this regard, we recommend that you allow at least 3 days between ordering and delivery or such other time that we notify you of at the time we accept your Order.
7.4. If we reasonably believe you are placing multiple orders, whether under the same or different registration details, for the purposes of circumventing the order limits, all such Orders may be cancelled by us without notice to you.
8. Delivery of Products
8.1. We will only deliver Products ordered through the Online shop to a location where we provide delivery services. You may receive multiple deliveries for your Order and these are described at the point of checkout. Please refer to delivery shipping information page.
8.2. You may obtain further information on the Online shop about our delivery timeframes and how we deliver your Products. At the time you select your Products you will be given an option to select a timeframe for delivery. Although we endeavour to deliver the Products within the timeframe provided at the time of your Order these timeframes are indicative only. Delivery times may be delayed due to traffic or other unforeseen circumstances and Mico’s Store will not provide any refund or discount on your Order or Delivery Fee for late deliveries.
8.3. If you select the “leave unattended” option for your Order, we will endeavour to contact you at the Delivery Address or on your nominated telephone number once we arrive at the Delivery Address. If we cannot contact you, we will leave your order unattended at your nominated spot at the Delivery Address or such other spot which we determine is suitable for delivery at the time.
8.4. We may deliver your Order using a “contactless delivery service” and will deliver the Products to the front door at the relevant Delivery Address, take a photo of the Products to confirm delivery and knock on your door or otherwise attempt to notify you of your delivery. You must be present at the Delivery Address to accept a “contactless delivery” however you will not be required to provide a signature upon delivery. You agree that we will not be responsible for any loss or damage caused to your property or suffered by you in connection
8.5. We will require the person accepting the delivery of your Order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the Order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.
8.7. If there is no one or no appropriate person at the Delivery Address to receive the Order, or you are not present at the time of delivery, or if we cannot access the Delivery Address, or if we cannot access your nominated spot or determine a suitable spot to deliver your Order (for unattended deliveries), then:
(a) we will not deliver the Products you have ordered; and
(b) we may charge you a fee of up to $6.00 and the charges for any perishable Products in your Order that we have accepted.
In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.
8.8. You acknowledge and agree that any person at the Delivery Address who receives the Order is authorised by you to receive your Order and, where relevant, make payment for that Order;
8.9. You acknowledge that we may record the details of any identification provided in relation to delivery of Products.
9. Mico’s Online Pick Up Service
9.1. Pick up is only available from the store as shown on the Online shop. An estimated collection date will be displayed at the time your order is placed.
9.2 You agree to comply with the following collection requirements specified in this clause and such other requirements that we notify to you when you place your Pick up Order through the Online shop:
(a) you will collect your order from the store when you place your order;
(b) photographic identification and a signature must be provided when you collect your Order; and
(c) the card used for payment is required to be shown when you collect your Order.
9.3 If you will not be the person collecting your Order then your representative must provide us with proof of their identity (including photographic identification), the card used for payment or the order number, and, where relevant, their age.
9.4 If you do not supply the appropriate identification or the relevant card of purchase:
(a) we will not allow collection of your Order.
9.5 If you do not collect your Order within the booked collection window then the charges for any perishable Products in your Order that we have accepted. In this instance, we will endeavour to contact you or you may contact us to arrange for collection at a different time, and we may charge you an additional fee for that replacement Order. 9.6 You acknowledge that we may record the details of any identification provided in relation to collection of Products.
10. Bulk Orders
10.1. If we classify an Order as a “Bulk Order”, your Order may attract a handling charge depending on the size of your Order. Examples of orders that we classify as “Bulk Orders” are as follows:
(a) Order of Products over normal retail quantities;
(b) Orders that total over 24kgs will be subject to a bulk delivery fee, as they require special handling and transport allocation; and
(c) Multiple orders placed during any 7day period that combined volume meets or exceeds the bulk order criteria.
10.2. If your Order is a Bulk Order, we will contact you as soon as possible after the placement of your Order to advise you of the exact handling charge payable in respect of your Order.
10.3. If you are unsure whether your Order is a Bulk Order and would like to find out the exact handling charge payable in respect of your Order before you place your Order, please contact our Customer Service Centre on [number] or email email@example.com.
10.4. We value your Orders. To enable us to service you better, we request that you contact our Customer Service Centre on [contact number], seven (7) days prior to the placement of any Bulk Orders to allow us to ensure that the appropriate stock is ordered and available for your requirements.
10. Fraud and risk assessment
10.1. We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details. If we are unable to confirm these details, we may cancel your Order. If you are unsure whether the person contacting you is from Mico’s Store, please contact our Customer Service Centre on [contact number] or email firstname.lastname@example.org.
11. Risk and title
11.1. Where Products are delivered by us, risk in the Products passes to you on the date and time of delivery to the Delivery Address (including unattended deliveries at the Delivery Address).
For Pick up Grocery Orders, risk in the Products passes to you on the date and time of collection from Mico’s Store Location.
Title to the Products passes to you on the later of the date and time of:
(a) payment for those Products;
(b) delivery of those Products to the Delivery Address (including unattended deliveries at the Delivery Address); and
(c) for Pick up Grocery Orders only, collection of those Products from a Mico’s Store Location.
12. Cancelling an Order
12.1. We may cancel any Order or part of an Order (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:
(a) the requested Products in that Order are not available; or
(b) there is an error in the price or the product description posted on the Online shop in relation to the relevant Product in that Order; or
(c) that Order has been placed in breach of these terms and conditions.
12.2. If we cancel an Order in accordance with:
(a) clause 12.1(a) or 12.1(b) (where product is unavailable or there is a pricing or product description error): we will provide you with reasonable notice of that cancellation, and will not charge you for the cancelled Order. If any payment has been taken for the cancelled Order, then the full payment amount, including any Delivery Fee and other fees and charges, will be refunded to your original payment method or through an alternative means.
(b) if your Order is cancelled under clause 12.1(c), or where you are in breach of these terms and conditions, we will provide you with reasonable notice of that cancellation. If your Order is cancelled before the day of delivery or collection, depending on the payment method used, we will either not charge you, or if we have taken payment for the Order at the checkout then we will refund the full amount paid, including any Delivery Fee and other fees and charges, to your original payment method or through an alternative means. If your Order is cancelled on the day of delivery or collection, provided we are not also in breach of these terms and conditions, then we may charge you a cancellation fee of the lesser of $15 or the value of the payments made and will refund you any excess amount to your original payment method or through an alternative means.
12.3. You may cancel a Grocery Order (whether it is accepted by us or not):
(a) through the Online shop up to 30 mins before the delivery or collection window closes (as specified on the Online shop)
If so, no fees or charges will apply to that cancellation; or if beyond 30 minutes
(b) refund of full payment less 30% of total amount due paid;
12.4 You may cancel a Meal Order after checkout (whether it is accepted by us or not):
(a) 48 hours prior to order cut off by calling our Customer Service Centre on [contact number] and advising your intention to cancel the Meal Order by phone or email.
If so, no fees or charges will apply to that cancellation; or if within 48 hours prior to order cut off
(b) refund of full payment less 30% of total amount due paid;
12.5 Order cut-off times for Meal Orders.
Wednesday delivery – preceding Monday 11:59 PM
Friday delivery – preceding Wednesday 11:59 PM
Sunday delivery – preceding Friday 11:59 PM
13. Fees and charges
13.1. We will charge you, and you agree to pay, the following fees and charges in relation to an Order that we accept (as applicable):
(a) the purchase price of each Product that is ordered;
(b) the delivery fee provided to you at the time you selected the relevant delivery window when placing your Order or the delivery fee shown on the Online shop
(c) the cancellation fee for an Order that is cancelled as set out in clause 12.3 (b)11; and
(d) any other fees and charges set out in these terms and conditions.
13.2 Public holiday surcharge delivery fee, a 15% surcharge will apply to all customer orders on public holidays (including Christmas Day).
13.3. All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.
13.4. The purchase price of each Product is shown on the product list on the Online shop at the time you place your Order.
13.5. Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your Order, we will not change any prices that apply to the Products in that Order.
13.6. If a Product that you have ordered is not available and we have not provided you with a substitute
(a) where we only pre-authorised payment for your Order at the checkout, we will deduct the value of any items not provided from the full amount we charge you at the time we pick your Order; or
(b) where we have taken payment for your Order at the checkout, we will provide you with a refund within 3-5 business days to your original payment method or alternative means to the value of the Products (excluding Delivery Fees) that were not supplied to you. Where your Order was paid for by two or more different payment methods, we will first process your refund onto your nominated debit or credit card up to the value that was paid for by debit or credit card and if the refund amount exceeds the amount paid by debit credit card, we will provide the remainder of the refund to the alternative payment methods used.
14. Payment methods
14.1. You must pay the fees and charges online using the online payment methods in clause
14.2. We accept the following credit cards:
(i) Visa and Visa Debit;
(ii) MasterCard and MasterCard Debit;
(iii) Diners Club;
14.3. If we are unable to successfully process your payment for your Order that is accepted by us, then we may notify you of dishonour and cancel your Order.
14.4. For payment methods of debit and credit cards, we may pre-authorise the amount payable for your Order and only charge you the full amount adjusted to account for any out of stock items at the time we pick your Order. If you select a delivery time that is 7 days or more from the date you checkout, we will charge you for your Order at the checkout irrespective of the payment method used. You authorise Mico’s Store to pre-authorise and/or debit the amount that is payable for an accepted Order from your nominated credit card to pay for the fees and charges.
14.5. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
14.6. We will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the Order and the out of stock items. Where we have charged you for the Order at the time your Order was confirmed, the receipt will also include the dollar value refunded to your card of purchase for any out of stock items.
15.1. Mico’s Store Returns Policy applies to all purchases of Products using the Online shop and forms part of these terms and conditions.
15.2. If you wish to return Grocery Product in accordance with our Returns Policy, then you may:
(a) contact our Customer Service by telephone to make arrangements to return that Product. In this instance, you may return the Product to us at the time we deliver your next Order. Upon confirmation from the driver that the goods have been received we will refund your card of purchase with the funds being available within 3-5 business days.
15.3. A copy of the Return Policy is available here.
15.4. Mico’s Store Returns Policy applies in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Australian Consumer Law. Our liability to you under this agreement is otherwise limited as set out in clause 19 below.
16. Your general obligations
(a) must ensure that your LoginID and password that is used to access the Online shop and the details of your account are kept in a safe and secure manner;
(b) must notify us through Customer Service on [contact number] during Contact Hours if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
(c) must promptly advise us of any changes to your information provided to us as part of the customer registration process;
(d) are responsible for any costs associated with your access to or use of the Online shop, including Internet access fees;
(e) are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Online shop;
(f) agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Online shop; and
(g) should check the labels on the Products before consumption or use.
17. General restrictions
You must not:
(a) use the Online shop for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
(b) use the Online shop in a manner or way, or post to or transmit to or via the Online shop any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Online shop;
(c) make fraudulent or speculative enquiries, purchases or requests through the Online shop;
(d) use another person’s details without their permission or impersonate another person when using the Online shop;
(e) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
(f) tamper with or hinder the operation of the Online shop;
(g) knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Online shop;
(h) use any robot, spider, Online shop search and retrieval application or other mechanism to retrieve or index any portion of the Online shop;
(i) modify, adapt, translate or reverse engineer any portion of the Online shop;
(j) remove any copyright, trade mark or other proprietary rights notices contained in or on the Online shop;
(k) reformat or frame any portion of the web pages that are part of the Online shop;
(l) create accounts by automated means or under false or fraudulent pretences;
(m) use the Online shop to violate the security of any computer or other network or engage in illegal conduct;
(n) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
(o) use the Online shop other than in accordance with these terms and conditions; or
(p) attempt any of the above acts or engage or permit another person to do any of the above acts.
18. Suspension of account
18.1. We reserve the right to refuse service, terminate accounts and/or remove or edit content if we, acting reasonably, deem that you have acted in breach of these terms and conditions or have used the Online shop in a fraudulent or improper manner. Mico’s Store also reserves the right to otherwise cancel Orders in accordance with clause 12.
18.2. If we lock, suspend or delete your account under clause 18.1, then we will refund all credits that you are entitled to receive under these terms and conditions by direct deposit to your nominated account once we have conducted all our verification and other relevant checks.
You warrant that:
(a) all information and data provided by you to us through the Online shop (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
(b) the person receiving the Products at the Delivery Address or collecting the Products on your behalf is authorised by you to do so; and
(c) you have and will comply with all relevant laws relating to your use of the Online shop and your placement of any Order to us.
20.1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
20.2. Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or Mico’s Store liabilities under those provisions:
(a) you acknowledge that each Online shop is provided “as is” and that we do not make any warranty or representation as to the suitability of the Online shop or a Product for any purpose;
(b) we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Online shop or the subject matter of this agreement; and
(c) we will not be liable to you for indirect and consequential loss arising from or connected to this agreement in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or willful misconduct.
20.3. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
21.1. We may immediately suspend, terminate or limit your access to and use of the Online shop and (where relevant) your account if you breach these terms and conditions and:
(a) the breach cannot be remedied;
(b) you fail to the remedy the breach within 10 days of our notice to you of that breach; or
(c) if there is an emergency.
21.2. You may stop using the Online shop at any time and for any reason.
21.3. We may stop making the Online shop (or any part of it) available without prior notice. If so, any Orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.
22. Intellectual property rights
(a) acknowledge that the copyright in the Online shop, the software, design, text and graphics comprised in the Online shop, the selection and layout of the Online shop and the content and materials on the Online shop (together, the “Materials”) are owned by or licensed to us;
(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
(c) must not frame or embed in another website shop any of the material appearing on this Online shop without our prior written consent.
22.2. You may:
(a) store a reproduction of the content on this Online shop on your local computer for the sole purpose of viewing the content and Materials; and
(b) print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.
22.3. This Online shop contains registered trade marks and other trade marks which are protected by law. You must not use any of the marks or trade marks appearing on the Online shop or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the Online shop that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.
23. Changes to these terms and conditions
23.1. We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. For future orders, these terms may therefore be different. We recommend that you read these terms carefully each time you agree to them during the ordering process.
23.2. If you have an Order that has been accepted by us, the terms and conditions that will apply to the Order are the terms and conditions that applied at the time you placed your Order.
24.1. The Online shop may contain links to external website that are not operated by us or our related bodies corporate.
These links are provided for your convenience only and you agree that:
(a) we make no representations or warranties, or have any responsibility or liability for those websites; and
(b) these links do not indicate, expressly or impliedly, that we endorse the Online shop or the products or services that are provided at those Online shops.
You agree that you access and use the products and services made available at those Online shops solely at your own risk.
24.2. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
24.3. This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and this clause does not apply to any claim you may have under the Australian Consumer Law.
24.4. Mico’s Store attempts to be as accurate as possible and uses its best endeavours to ensure, but does not itself warrant, that any information provided by its suppliers, including in relation to product descriptions or other content of this Online shop, is accurate, complete, reliable, current or error-free.
Capitalised terms used are defined in these terms and conditions. In these terms:
Contact Hours means Customer Service operating hours, Monday, Tuesday and Thursday 0900 to 0500 pm and Wednesday, Friday and Sunday 0900 to 0900pm
Delivery Address means the address specified by you during the customer registration process for the delivery of Products that we will supply to you under these terms and conditions, delivery address means the address(es) specified by you for delivery. In the case of delivery to a remote area via a courier, Delivery Address means the address of the courier or postal outlet to which we deliver the Products.
Delivery Fee has the meaning given in clause 8.1(b).
Grocery Order means an Order that contains one or more Grocery Products.
Meal Order means an Order that contains one or more Food Products from our weekly food menu.
GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).
LoginID means the email address that you provided to us as part of the registration process to use the Online shop.
Order means any order for a Product or Products submitted using the Online shop and includes Grocery Orders.
Product means each good or service that is advertised on the Online shop.
Allergen-free or gluten-free products
Mico’s Filipino Specialty Food Delivery will endeavour to provide allergen-free or gluten-free products if requested by you, but traces of allergens or gluten may be unintentionally present in food due to cross-contamination during store operations. We cannot guarantee that your order will be 100% allergen or gluten free.
More information on Mico’s Filipino Specialty Food Delivery allergen and gluten free products is available in store and online shop. Please consider this information carefully. Subject to law, Mico’s Filipino Specialty Food Delivery will not be liable for any costs, fees, claims, damages, charges whatsoever, including medical and dental costs, if a customer has any adverse reaction (including dental damage) to a product sold through Mico’s Filipino Specialty Food Delivery.